Operational management concept

With several hundred fields of study in seven different faculties, the University of Zurich offers the broadest range of study programs in Switzerland. Numerous awards underscore the university’s international recognition. With the centrepiece of the project, the Forum UZH Zurich Center, a new, high-performance and efficient building by Herzog & de Meuron with international appeal is being constructed in a prominent location. UZH is thus making a decisive contribution to promoting Zurich as a university location and securing its leading position.

Intep created standardized, yet target-specific operation management concepts as well as operating cost calculations for three buildings in different phases of project planning and realization in order to meet the institutions’ future requirements and needs. The service processes for operation and management, as well as organization of responsible persons and interfaces between owners, operators, users and third parties were defined according to the process/service model in FM (ProLeMo).

The standardized operational management concept and the creation of a cost structure offer the University of Zurich an efficient basis for recording its operational processes and estimating future costs by allowing a structured definition of processes, services, responsibilities and duties.