Today, the economic attractiveness of a property is determined by high quality and high standards. Thus, services, the availability of structural and technical facilities, and the external appearance of the property are in the foreground. Building owners and asset managers are required to define the strategy with regard to internal or external service provision. In addition, the legally compliant transfer of operator responsibility through clear service interfaces and unambiguous contract design is crucial for the owner.
To ensure the high quality and availability of the property and its services, we will analyze your processes, review the current contractual situation and identify cost and performance potentials. The focus is on a holistic approach with the aim of achieving sustainably optimized processes. For individual buildings or entire portfolios, we develop a tender concept and implement it all the way from tendering and awarding to quality and performance control. With a targeted evaluation of individual properties, we provide you with a management tool that allows you to reliably check profitability, prudently incorporate the rapidly changing needs of business units, and define and wisely schedule measures on a broad basis.
The challenges in procuring property and facility services differ for new buildings, existing buildings or entire portfolios and depend on the existing data basis, the organization and the resources available. In the case of a new building, there is usually a good data basis for the tendering of facility services and the focus is on a smooth transition from construction to operation. In existing buildings, on the other hand, the focus is on finding a manageable solution for describing FM services. In large portfolios, there is considerable potential for synergies through the bundling of integral facility services. At the same time, the multitude of different operating and service models as well as the special features of individual properties must be taken into account in the tendering process.
The basis for the tender concept is the analysis of the organization, services and processes in the existing building stock or the development of an operational management concept for new buildings. The tender strategy is determined on the basis of the data available and the client’s objectives. Service levels are used to ensure that services are provided in line with requirements. By means of optional services, such as vacancy management, it is possible to react flexibly to changing conditions in the operation of the building. When selecting a suitable provider of facility services, the provider’s competence and performance must be assessed alongside cost-effectiveness. Incorporating these aspects into the selection process and into controlling that accompanies execution ensures not only customer satisfaction but also the fulfillment of operator responsibility.
We use five-phase planning to create a customized approach, ensuring that our solutions fit your requirements perfectly.
Phase 1: Basic definition
Phase 2: Award procedure
Phase 3: Conclusion of contract
Phase 4: Implementation
Phase 5: Quality and performance control
We support you in the decision to tender your facility services, taking into account internal or external service provision. We base our recommendations on a process and organizational analysis as well as cost and quality benchmarking. These considerations result in a tender concept that defines the scope of services and the level of detail. We will evaluate offers in terms of cost and quality, support you in the award negotiations and prepare the contract documents.
As part of the startup phase, intep provides support both in the implementation of contractually agreed services and in the creation of documents relevant to operations. We ensure that building operations start in a structured manner and that data, information and reporting are recorded correctly. If there are discrepancies, we immediately suggest improvements and optimizations. Intep analyzes whether all necessary services are assigned and comprehensively performed in your existing service contracts. We also examine the interfaces between asset, property and facility management. We review your contract situation and moderate the operational coordination processes between the parties involved. In addition, we support you in developing controlling instruments that ensure quality and performance control in line with requirements.